Terms of Service

1. Agreement to Terms

By accessing or using Runhuman ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the terms, you may not access the Service.

2. Description of Service

Runhuman is a human-powered quality assurance testing platform that connects developers with real human testers to validate their applications. Our service provides structured testing results based on your specifications.

3. User Accounts

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account, password, and API keys
• All activities that occur under your account, including any usage of your API keys
• Notifying us immediately of any unauthorized use
• Keeping API keys confidential and rotating compromised keys immediately

4. Acceptable Use

You agree not to:

• Use the Service for any illegal purposes or in violation of any laws
• Submit content that is harmful, threatening, abusive, or discriminatory
• Interfere with or disrupt the Service or servers or networks connected to the Service
• Attempt to gain unauthorized access to any portion of the Service
• Use the Service to test applications containing illegal, malicious, or harmful content
• Submit sites promoting illegal activities, malware, phishing, or security exploits
• Submit applications you don't have permission to test
• Use the Service for competitor analysis or reverse engineering without authorization

5. Testing Services

When submitting testing requests, you acknowledge that:

• Tests are performed by real human testers
• Test results are provided as-is based on tester observations
• Target response times are typically 2-10 minutes, but may vary based on tester availability (not guaranteed)
• Jobs timeout after the specified duration (1-60 minutes) with no guarantee of tester availability
• You are responsible for ensuring your test URLs are publicly accessible
• You must not submit applications that require credentials you don't have permission to share
• Testers may see the test URL, description, and schema requirements you provide
• Testers do not see your account information, API keys, billing information, or other jobs you've submitted

6. Payment and Billing

Certain aspects of the Service may be provided for a fee. You agree to pay all fees associated with your use of the Service. We reserve the right to change our pricing at any time with reasonable notice.

Fees are non-refundable except in the following circumstances:

• If a tester fails to complete a claimed job within the allotted time
• If technical issues on our end prevent job completion (at our discretion)
• Credits may be issued for service failures at our discretion

7. Intellectual Property

The Service and its original content, features, and functionality are owned by Runhuman and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

8. User Content and Test Results

You retain ownership of any content you submit to the Service. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and process that content solely for the purpose of providing the Service.

You retain ownership of all test results, including tester responses, screenshots, and recordings. We store test data for:

• Free tier: Up to 7 days from test completion
• Paid tiers: 7 days after your plan has ended

After these periods, test data may be permanently deleted from our systems.

9. Privacy

Your use of the Service is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, secure, or error-free.

11. Limitation of Liability

In no event shall Runhuman, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Service.

12. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including but not limited to:

• Breach of these Terms
• Payment failures
• Suspicious, abusive, or fraudulent behavior
• Any other reason at our sole discretion

Upon termination, you will lose access to the Service. Test results may be retained according to our data retention policies outlined in Section 8.

13. Changes to Terms

We reserve the right to modify or replace these Terms at any time. We will provide notice of any material changes by posting the new Terms on this page and updating the "Last Updated" date.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

15. Contact Us

If you have any questions about these Terms, please contact us at contact@volter.ai.