Privacy Policy

1. Introduction

Runhuman ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our human-powered quality assurance testing platform.

2. Information We Collect

Personal Information

We collect information that you provide directly to us:

• Account information (name, email address, password)
• Profile information
• Payment information (processed securely through third-party payment processors)
• Communications with us (support requests, feedback)

Testing Information

When you use our testing services, we collect:

• URLs of applications you submit for testing
• Test descriptions and requirements you provide
• Test results and tester responses
• Job status and history
• Screen recordings of tester sessions (if enabled)
• Screenshots captured during testing

Test recordings (videos and screenshots) are stored at randomized unique URLs to prevent unauthorized access.

Automatically Collected Information

We automatically collect certain information:

• Device and browser information
• IP address and location data
• Usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process your testing requests and deliver results
• Process tester responses using AI models (including but not limited to OpenAI GPT-4o) to extract structured data
• Process payments and send receipts
• Send you technical notices and support messages
• Respond to your comments and questions
• Send test results to your configured webhook endpoints (if applicable)
• Detect, prevent, and address fraud and security issues
• Analyze usage patterns and improve user experience
• Comply with legal obligations

AI Processing: We use OpenAI's models (including but not limited to GPT-4o) to process tester responses and extract structured data according to your test schemas. This processing is subject to OpenAI's Privacy Policy and Terms of Use.

4. Information Sharing and Disclosure

We may share your information in the following situations:

With Testers

When you submit a testing job, we share the test URL, description, and schema requirements with our human testers so they can perform the requested testing. Testers do not see:

• Your personal account information (email, name, etc.)
• Your API keys or billing information
• Other jobs you have submitted

Testers have the option to use an alias for their personal privacy. We do not share tester contact information or identities with job creators to maintain tester anonymity.

With Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment processors
• Cloud hosting providers (United States only)
• AI processing services (OpenAI for response extraction)
• Analytics services
• Customer support tools

With Your Webhook Endpoints

If you configure webhook endpoints, we will send test results and metadata to your specified URL. You are responsible for securing your webhook endpoint and handling the data appropriately.

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from governmental authorities.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your information for the following periods:

• Account information: Until account deletion, or as long as necessary for service provision
• Test results: Up to 7 days for free tier; 7 days after plan ends for paid tiers
• Billing records: As long as necessary or legally required
• Support communications: As long as necessary or legally required
• Logs and analytics: As long as necessary or legally required

We retain and use your information to the extent necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights and Choices

You have the following rights regarding your information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-out: Opt-out of marketing communications
• Data Portability: Request a copy of your information in a portable format

To exercise these rights, please contact us at contact@volter.ai.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our Service.

9. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. International Data Transfers

Your information is processed and stored exclusively in the United States. Our cloud hosting and service providers operate within the United States. By using our Service, you consent to the transfer and processing of your information in the United States.

12. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: You have the right to know what personal information we collect, use, and disclose
• Right to Delete: You have the right to request deletion of your personal information
• Right to Opt-Out: You have the right to opt-out of the sale of personal information (note: we do not sell personal information)
• Right to Non-Discrimination: You have the right not to be discriminated against for exercising your privacy rights
• Right to Correct: You have the right to request correction of inaccurate personal information

To exercise any of these rights, please contact us at contact@volter.ai. We will verify your identity before processing your request.

Note: We do not sell personal information to third parties.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: contact@volter.ai